We built a complete AI Chat & Calling Agent platform at Nexoper that connects every channel your customers actually use — WhatsApp, Instagram DMs, phone calls, and your website — into one AI agent that talks, listens, remembers, and converts. Here's a full breakdown of what's inside.
1. Secure Login & Unified Dashboard
Every business gets its own secure login (username + password) and lands on a clean Overview Dashboard that shows exactly what's happening across every connected channel — no digging through five different apps to understand your customer conversations.
2. Multi-Channel Source Tracking
See at a glance where every conversation is coming from:
📱 Phone calls
💬 Website chat
You'll instantly know which channel is driving the most engagement — and where to double down.
3. Real-Time Performance Analytics
The dashboard tracks the metrics that actually matter for an AI support/sales agent:
- Latency — how fast the AI responds
- Total Conversations
- KB Hit Rate — how often the AI finds an answer in your knowledge base
- Search Fallback Rate — how often it needs to search externally
- Error Rate
This isn't a black box. You see exactly how well your AI agent is performing, every single day.
4. RAG & Fallback Diagnostic Playground
Test your AI agent's brain directly. See how it retrieves answers from your knowledge base (RAG), and how it behaves when it doesn't find a match — before your customers ever see it.
5. Smart Lead Capture + Round-Robin Assignment
Whenever a customer shares their name, phone number, or email during a chat, it's automatically captured in the Leads section — ready for your marketing or sales team to follow up.
- Leads are automatically assigned round-robin to your team, so no lead sits untouched
- Duplicate leads are automatically removed
- Dashboard shows total leads, verified emails, and total numbers captured
This turns every casual chat into a trackable, actionable sales pipeline — automatically.
6. Chat History with Auto-Deletion (Privacy Built-In)
Every conversation is saved in a separate chat history log, viewable anytime — with automatic deletion after 15 days or 1 month (your choice), keeping you compliant and clutter-free.
7. Business Variables — Teach Your AI How to Talk
In the Business Variables section, you feed the AI your company details and a short description of how it should communicate — tone, style, personality, boundaries. Your AI agent doesn't sound generic; it sounds like your brand.
8. Website + Document Knowledge Base (Auto-Crawling)
This is where it gets powerful:
- Paste your website URL — the AI automatically crawls it and extracts your business information
- Upload a company PDF — it reads and indexes it
- All of this becomes your AI's Knowledge Base (KB)
9. No Hallucination — KB-First, Then Smart Fallback
If a customer asks something unusual, the AI never guesses randomly. It:
- First checks your Knowledge Base
- If nothing relevant is found, it performs a live web search and gives a relevant, grounded answer
This dramatically reduces the wrong-answer problem most chatbots suffer from.
10. Full Logs + Direct Database Connection (No Backend Needed)
You can connect your own database directly from the UI using ID/credentials — no backend engineering required. Every action is logged for transparency and debugging.
11. Test Everything Before It Goes Live
Test your AI agent across:
- Web chat
- In-platform chat
- Voice calls
Hear exactly how it responds before your customers do.
12. Bilingual by Design — English & Hindi
Your customers can talk to the AI in English or Hindi, and it understands and responds naturally in either — no separate setup needed. You can also customize the AI's voice for calls.
Why This Matters for Your Business
Whether you run an e-commerce store, a service business, a clinic, an agency, or a D2C brand — most leads are lost simply because nobody replies fast enough, on the right channel, with the right answer. An AI agent that's always on, always accurate, and always capturing leads solves that at the root.
Try It Free for 10 Days
We're offering a free 10-day setup and trial for businesses who want to see this live on their own website, WhatsApp, or Instagram. We also build fully personalized AI agents at reasonable pricing — tailored voice, tone, knowledge base, and workflows.
📩 Email: nexopersupport@gmail.com 📞 Call/WhatsApp: 6299317083 🌐 Website: nexoper.in
100% client satisfaction is our first priority. DM us, and we'll get your AI agent live.
Tags
#AIChatbot #ConversationalAI #WhatsAppAutomation #AICallingAgent #CustomerSupportAutomation #LeadGeneration #RAGChatbot #OmnichannelSupport #AIforBusiness #SaaS #StartupIndia #NoCodeAI